§1 General provisions

1. The owner of www.stoliki-metalowe.pl online store available on www.stoliki-metalowe.pl („Store/Seller”) and products put up for online auctions is:
   
   H&Synowie, Zbigniew Wychowałek ul. Akacjowa 18
   66-340 Przytoczna NIP [taxpayer’s ID]: PL 5961550796 REGON [business ID]: 080434035
   
   BNP PARIBAS account number:
   PL.59 1600 1462 1027 6421 5000 0003 Nr.Swift(PPABPLPKXXX)
   
   Contact data for consumers:
   e-mail address: stoliki.metalowe@gmail.com
   phone number: +48 697 515 659
   Owned by:
   Zbigniew Wychowałek ID no. 19642
2. The store sells and sends its products („Goods/Products”), such as metal tables, exhibition tables and other.
3. Before you start using the store, please read these Terms and Conditions.
4. The provisions of these Terms and Conditions guarantee consumer rights pursuant to the provisions of the act dated 23 April 1964 – Civil code (Journal of Laws no. 16, item 93, as amended) and act dated 30 May 2014 on consumer rights (Journal of Laws as of 24 June 2014, item 827, as amended) reserved on the basis of applicable rules of law. In case of any discrepancies between these Terms and Conditions and aforesaid regulations, the regulations shall apply.

§2 Technical requirements

1. To use services provided by the store, it is necessary to have a device allowing you to make use of resources of the Internet, e-mail box and web browser that displays web pages (it is advisable to use the following web browsers or newer, with enabled „cookies”: Internet Explorer 8, Opera 10.00, Google Chrome 10.0, Mozilla 4.0 or newer).
2. For more details on cookies and principles of data protection, see „Privacy policy and cookies”.

§3 General terms of placing orders and selling

1. An order in the store can be placed by any natural person with full capacity to perform acts in law, domiciled in Poland, or a legal person having its registered office in Poland („Customer/Buyer”).
2. By filling the registration form in, the customer confirms that the specified data are complete and true. The order can be fulfilled only if the form has been correctly completed, and the customer has entered its precise address and phone number. To place the order, it is not necessary to sign up. All you need to do is enter relevant fields in the form while placing the order.
3. The sale agreement is deemed concluded when the buyer receives the e-mail with the store’s declaration on acceptance of the order.
4. By accepting the order, the store confirms that the product in question is available.
5. The store may refuse to fulfill the order if the customer’s data are incomplete or incorrect, it is not possible to contact the customer, its e-mail address is incorrect or if it is impossible to confirm the purchasing intention within 5 days.
6. The order is deemed accepted after the customer has been notified of acceptance of the order by the store. Yet it happens after the customer has confirmed the order beforehand and chosen to pay into the bank account, and after the full amount for the order has been deposited into the store account.
7. The customer and store are bound by the information specified in the store by the product in question upon placing the order, in particular: price, nature of the product, its features, elements of the set, delivery date and form.
8. When ordered, the products are sent within 2-7 days after accepting the order, unless the period stated in the product description specifies otherwise.
9. If the order delivery date is longer than the date specified by the product, the store informs the customer about it and the latter is expected to make a decision on further order processing.
10. If the buyer is not a consumer pursuant to the art. 221 of the civil code, the parties exclude the seller’s liability for the warranty in the case of faulty products (art. 558 § 1 of the civil code).

§4 Delivery costs and forms of payment

1. All prices presented in the store are gross prices, unless explicitly specified otherwise
2. The shipping cost depends on the weight of the product in question and its size, that is dimensional weight.
3. The store allows the following forms of payment:
   1. COD – cash on delivery. COD entails a charge of 9,90 zlotys gross
   2. regular bank transfer
   3. PRZELEWY24 electronic payments
   4. cash in personal collection
4. 4. The amounts due for the product in question plus potential shipping costs must be paid directly through a bank transfer into the store’s bank account (BNP PARIBAS Bank Polski no.: PL.59 1600 1462 1027 6421 5000 0003 Nr.Swift(PPABPLPKXXX) – enter the order number in the title).

§5 Delivery method

1. The purchased products are delivered through a DPD courier on working days from Monday until Friday, from 8:00am until 5:00pm.
2. It is possible to deliver the package on bank holidays and at other times, yet it is necessary to contact the store personnel and make an extra payment.
3. The price list for courier services is available in the „Delivery costs” tab.
4. The ordered products are delivered through a specific courier to the specific address within 2-7 days after accepting the order, unless the product description specifies otherwise.
5. The customer is advised to check the condition of the package in the courier’s presence and draw up a shipping damage report in case the package is somehow damaged. The aforesaid shipping damage report and a proof of purchase are the basis for complaints. The shipping damage report shall include a description of damage found and photographs. A copy of the report can be sent by traditional post to the following address: H&Synowie, Zbigniew Wychowałek, ul. Akacjowa 18, 66-340 Przytoczna or by electronic means to: stoliki-metalowe.pl.
6. Any delivery terms apply to customers residing in Poland and Europe.
7. Any modifications to the collection date or rescheduled collection date shall be communicated by the customer before the product in question is shipped.

§6 Product returns

1. Pursuant to the act dated 30 May 2014 on consumer rights (Journal of Laws item 827, as amended), the consumer may withdraw from the remote sale agreement for convenience by filing a relevant written statement within 14 days after the product is issued. The period is considered observed when the statement is sent to H&Synowie, Zbigniew Wychowałek, ul. Akacjowa 18, 66-340 Przytoczna or by electronic means to stoliki.metalowe@gmail.com by the time it expires.
2. The template of the statement referred to in the point 1 is presented in the attachment to these terms and conditions.
3. In case the customer withdraws from the agreement, the agreement is deemed not concluded, and the buyer is released from all obligations towards the store.
4. The products purchased by the customer can be returned in the same condition, unless the change was required under a day-to-day management. The products returned shall be packed in a suitable way in order to assure lack of damage during transportation. If possible, the product should be packed in an original box with all its documents (guarantee card, operating manual, etc.). When the product return is reported, please inform us about shipping beforehand. The product packaging must be identical to the one delivered to the customer (one box in another, tables attached to one another). The costs of product return to the store shall be covered by the customer. The returned goods must be delivered to the following address: H&Synowie, Zbigniew Wychowałek, ul. Akacjowa 18, 66-340 Przytoczna.
5. The customer is obligated to return the product immediately, within fourteen days after withdrawing from the agreement at the latest.
6. If the customer withdraws from the agreement, supposing the payment has been made, the amount shall be returned within 14 days after the return or after the consumer has delivered a proof of return, depending on which occurs earlier.
7. The payment shall be returned in the way the buyer has made it before, unless the consumer gives its explicit consent for other form of payment return. In any case the consumer does not bear any costs of payment return.
8. The refund for product delivery corresponds to the basic form of the delivery provided by the store. Any additional expenses arising from the consumer’s selection of other form of delivery shall be covered by the consumer.
9. The right to withdraw from the sale agreement is not applicable in case of services specified by the consumer in its order or strictly related to the consumer, e.g. goods with modified parameters (size, color, etc.) upon the customer’ special request.
10. The example of the agreement withdrawal form template.

§7 Complaints

1. The store undertakes to deliver goods without physical or legal defects.
2. The goods sold in the store are covered by the manufacturer’s guarantee, unless the product description specifies otherwise.
3. The scope and terms of the manufacturer’s guarantee are defined through guarantee documents attached to specific products.
4. If the buyer is not a consumer pursuant to the art. 22.1 of the civil code, the parties exclude the seller’s liability on account of warranty for physical defects (art. 558 § 1 of the civil code).
5. The product warranty for physical and legal defects.
   1. The seller answers towards the buyer on accounts of warranty for physical and legal defects of the Product to the extent defined through the act dated 23 April 1964 – civil code (Journal of laws of 2014, item 121, as amended).
   2. The risk of accidental loss or destruction of the product is transferred to the consumer upon release of the product by the seller or a carrier acting on its behalf. If the consumer has designated the product carrier on its own, and the seller has had no impact on it, the risk is transferred to the consumer upon handing this product to the carrier.
   3. The consumer can complain about the product by notifying the seller of identification of the physical or legal defect to the Product. In writing to the following address: H&Synowie, Zbigniew Wychowałek, ul. Akacjowa 18, 66-340 Przytoczna or through a complaint and return form.
   4. The complaint form shall include the following: customer’s data, order number, circumstances and proofs justifying the complaint. For the product covered by the complaint, it is advisable to attach a proof of purchase or its copy for easier complaint consideration. A failure to attach the proof of purchase or its copy does not suspend the complaint procedure.
6. If the product is faulty, the consumer may do as follows:
   1. request exchange of the product for a defect-free one, or
   2. request removal of the defect.
7. The consumer may not request lower price or withdrawal from the agreement when the seller replaces the faulty product for a defect-free one or removes the defect immediately and without any inconvenience for the consumer. The limitation does not apply if the product has already been replaced or repaired by the seller or if the seller has failed to replace the product for a defect-free one or removed the defect.
8. Instead of the suggested removal of the defect, the consumer may request replacement of the product for a defect-free one or instead of the replacement - request removal of the defect. This right shall not apply when it is impossible to make the product comply with the agreement as specified by the consumer or if it requires excessive costs when compared to the solution suggested by the seller.
9. The consumer may not withdraw from the agreement if the product defect is minor (insignificant).
10. The seller may refuse to replace the product for a defect-free one or remove the defect, as required by the consumer, if it is impossible to make the faulty product comply with the agreement in the way specified by the consumer or when compared to the second possible way of making the product comply with the agreement, the excessive costs would be required.
11. Exercising its rights arising from the warranty for physical or legal defects of the product, if the consumer requests replacement of the product or withdraws from the agreement, the product in question is delivered to the seller by the consumer but upon the seller’s expense. The product covered by the complaint must be returned to the following address: H&Synowie, Zbigniew Wychowałek, ul. Akacjowa 18, 66-340 Przytoczna. If the consumer requests removal of the product defect or reduced price, there is no obligation to deliver the product in question to the seller. This being the case, the consumer shall make the product in question available in the venue it is located and inform the seller about it in order to arrange the product collection date.
12. After supplying all materials, the store staff informs the customer about receipt of the complaint and hands it directly to the manufacturer or importer.
13. The seller considers the complaint immediately, that is within 14 days after lodging it at the latest. If the complaint is found legitimate, new or repaired elements are delivered by the manufacturer upon the seller’s cost.
14. Please be advised that the consumer is also entitled to use out-of-court methods of considering complaints and pursuing claims:
    1. may apply to the permanent arbitration consumer court based at the Commercial Inspection with a petition to resolve a dispute arising from the agreement.
    2. may apply to the provincial commercial inspector with a petition to instigate mediation proceedings on amicable resolution of the dispute between the buyer and seller.
    3. may use free assistance from the district (municipal) consumer advocate or social organization that is officially obligated to protect consumers (e.g. Consumer Agency, Polish Consumer Association).

§8 Personal data protection

1. The customer’s personal data are processed by the seller as the personal data controller.
2. Giving personal data is voluntary, yet required to fulfill the order, book the product or create the account.
3. The personal data controller and seller adopts relevant organizational and technical measures to protect personal data.
4. The personal data collected by the controller in the online store shall be used for specific purposes specified in the online store’s forms and described in greater detail in the Privacy Policy.
5. Every customer is entitled to lodge a complaint to the Head of the Personal Data Protection Office, and has a right to object, access its data, rectify them, delete them, limit processing or transfer them.

§9 Final provisions

1. The content of the Terms and Conditions is provided to customers for free via the store and may be recorded particularly through printing, saving on the carrier or downloading from the store web pages.
2. Invalidity of any of the provisions of the Terms and Conditions confirmed through the decision of the relevant court shall not invalidate other provisions of the document.
3. To all matters not settled herein, the provisions of the applicable law of Poland shall apply.
4. Any disputes arising from operation of the store and its services shall be resolved by the relevant common courts of Poland.
5. Any remarks, suggestions and questions can be address to the following e-mail address: stoliki-metalowe@gmail.com